What is the IP address for my cloudroom and/or video client?
It is not possible to call your cloudroom (or your video client) by dialing an IP address.
Your video address (SIP URI) has the same format as an email address (i.e., firstname.lastname@mycompany.com).
You will find it at your start page, under "Room settings".
What is the phone number for my cloudroom and/or video client?
If your cloudroom supports incoming phone calls you will find a list of phone numbers at your start page, under "Room settings".
After you have dialed the correct number enter your voice pin followed by the #-key.
It is not possible to make phone calls directly to your video client.
Which browsers supports WebRTC?
Latest and previous version of:
Google Chrome
Microsoft Edge
Computer/client problems
Why can't they see our presentation?
Can you see the presentation localy? Make sure you have shared the presentation by pushing the presentation button.
"Unsupported VGA format" is a common error message to receive if the resolution is wrong/unsupported.
Why can they see us, but not hear us?
Check if the microphone is muted (icon of a mic whit a cross over).
Have you selected the correct microphone source in your client settings?
Have you checked that the microphone is pluged in and installed correctly?
Make sure your preferred mic/headset is selected as the default device under Recording devices on your computer.
Why can we see them, but they can't see us?
Do you receive a selfview in your video client? Make sure you have selected the correct camera source in your client settings.
Try to close other applications that might be using your camera and see if it works again.
Try reinstall/update your camera driver.
Why is the video/audio quality so low?
Make sure you are connected to a wired network if possible. Video communication demands a stable network connection, and wireless networks are more susceptible to packet loss and jitter.
Try to adjust the bandwidth in the client settings to a lower kbps to try to reduce packet loss and jitter.
Reduce background noise if possible.
Adjust speaker volume down to reduce the risk of echo.
Use a headset if possible.
Connection problems
Why do we not see our laptop on the display screen?
Make sure you have selected the correct source option on the touch panel (i.e., Laptop1)?
Also check if your computer is sending a presentation (Windows+P - select Duplicated).
Why do we not see our laptop on the canvas?
The resolution on your computer might not be supported by the projector.
"Out of range" is a common error message to receive if the resolution is wrong/unsupported.
Why are we not receiving audio in the room?
Make sure you have selected the correct source option on the touch panel (i.e., Laptop1)?
Also check if the right source appears under Playback devices on your computer.