It is criminal offence for anyone to record or transmit all or any part of this hearing.
This includes transmitting this hearing, or taking or allowing anyone else to take any screenshot or video capture; either using the device this hearing is being viewed on or with any other remote device, and this includes a phone.
If you can't find the solution to your problem please see contact details below.
+44 1932 911 600
Frequently asked questions
General questions
It is not possible to call your cloudroom (or your video client) by dialing an IP address. Your video address (SIP URI) has the same format as an email address (i.e., firstname.lastname@mycompany.com). You will find it at your start page, under "Room settings".
If your cloudroom supports incoming phone calls you will find a list of phone numbers at your start page, under "Room settings". After you have dialed the correct number enter your voice pin followed by the #-key. It is not possible to make phone calls directly to your video client.
Latest and previous version of:
Google Chrome
Microsoft Edge
Computer/client problems
Can you see the presentation localy? Make sure you have shared the presentation by pushing the presentation button. "Unsupported VGA format" is a common error message to receive if the resolution is wrong/unsupported.
Check if the microphone is muted (icon of a mic whit a cross over).
Have you selected the correct microphone source in your client settings?
Have you checked that the microphone is pluged in and installed correctly?
Make sure your preferred mic/headset is selected as the default device under Recording devices on your computer.
Do you receive a selfview in your video client? Make sure you have selected the correct camera source in your client settings.
Try to close other applications that might be using your camera and see if it works again.
Try reinstall/update your camera driver.
Make sure you are connected to a wired network if possible. Video communication demands a stable network connection, and wireless networks are more susceptible to packet loss and jitter.
Try to adjust the bandwidth in the client settings to a lower kbps to try to reduce packet loss and jitter.
Reduce background noise if possible.
Adjust speaker volume down to reduce the risk of echo.
Use a headset if possible.
Connection problems
Make sure you have selected the correct source option on the touch panel (i.e., Laptop1)?
Also check if your computer is sending a presentation (Windows+P - select Duplicated).
The resolution on your computer might not be supported by the projector. "Out of range" is a common error message to receive if the resolution is wrong/unsupported.
Make sure you have selected the correct source option on the touch panel (i.e., Laptop1)?
Also check if the right source appears under Playback devices on your computer.
Tips/best practice
Effective Video Meetings
Your video system gives you the ability to share multimedia source materials such as video clips, web sites, spreadsheets and other presentations. Taking advantage of this ability to communicate visual information will make your video meetings more engaging and effective.
Eye contact is important in any presentation. In a video environment, eye contact comes from looking toward the camera—not the display. Make certain that your camera is positioned as close as possible to the top center of your video display. This will give the impression of strong eye contact, and help to build trust and understanding among your participants.
If you mumble and cannot be heard by the person seated next to you, the people on the other end will also have a problem hearing you.
Cameras and video displays tend to make everything "bigger." Nervous habits or little recurrent gestures will be magnified and a distraction to participants on the other end. Try not to rock, sway or fidget with paper or pens. Remember to relax. A video meeting is like any other meeting, except it includes people who are not physically present in your room.
When you are connected in a video call, the camera and microphone will faithfully pick up all images and words. Smart remarks, quips and asides, or demeaning gestures such as rolling eyes, will be greatly amplified at the far end. You should assume that the other meeting participants can hear and see everything, even when the camera is not pointed in your direction.
Secondhand noise is distracting and makes it hard to hear other speakers clearly. So mute the microphone on your side when not speaking. This keeps coughing, rustling papers and other noise from drowning out the speaker.
A video conference is two-way communication—unlike television, which is passive and one-way. Be sure to build in opportunities to verbally engage the participants at the far end. Vary your source materials and provide visually interesting items that will elicit responses.
When you're in the middle of a presentation, it can be easy to forget that you are not just presenting to the people in your room but also to the participants at the far end. Be sure to speak to, make eye contact with, and engage all parties on your call.
Be sure to test your system and source materials prior to your meeting. Do not assume that because the systems worked well in one type of connection, they will work for every connection. You may be connecting to a dissimilar and less capable system or into an unstable network—this may result in small difficulties that need to be worked out ahead of time.
You can easily add dial details to your own personal room or to people you frequently dial by adding them to your phones directory. Use the following dial syntax: phonenumber,,confID#,,pin code i.e. +4723961629,,2120234#,,1345